KYC and Verification

At SlotRoyals Casino, maintaining a secure and trustworthy gaming environment for all our players is paramount. Verifying your identity is a crucial step in achieving this. It allows us to comply with legal and regulatory obligations, prevent fraud, and protect your account from unauthorised access. This process safeguards both you and SlotRoyals Casino, ensuring a fair and responsible gaming experience.

KYC, or "Know Your Customer," is a standard regulatory process in the financial and gaming industries. It involves collecting and verifying the identity of our customers. For SlotRoyals Casino, this means understanding who our players are, where they reside, and ensuring their activities align with legal requirements. This helps us combat financial crime, such as money laundering and terrorist financing, and uphold the integrity of our platform.

Verification may be required at several points during your relationship with SlotRoyals Casino. Typically, this process begins when you register an account. Further verification checks may be triggered:

• Upon reaching certain deposit or withdrawal thresholds.
• Before processing your first withdrawal request, regardless of the amount.
• If there are any changes to your personal information.
• If our internal monitoring systems detect unusual or suspicious activity on your account.
• As part of ongoing regulatory compliance, periodically throughout your time as a SlotRoyals Casino player.
• If you request a significant withdrawal, even if previous smaller withdrawals have been processed.

To complete the verification process, SlotRoyals Casino may request various documents. These documents help us confirm your identity, address, and ownership of payment methods. We will always specify exactly which documents are needed based on your individual circumstances and regulatory requirements.

To confirm your identity, we typically require a clear, colour copy of one of the following valid government-issued photographic identification documents:

• Passport: The full photo page, showing your photograph, full name, date of birth, place of birth, nationality, signature, issue date, and expiry date.
• National Identity Card: Both the front and back of the card, clearly displaying all relevant details.
• Driver's Licence: Both the front and back of the licence, showing your photograph, full name, date of birth, and expiry date.

Please ensure all four corners of the document are visible, and the image is of high resolution, with no glare or obstructions.

To verify your residential address, SlotRoyals Casino requires a document issued within the last three months that clearly displays your full name and current address. Acceptable documents include:

• Utility Bill: Such as electricity, gas, water, or landline telephone bill (mobile phone bills are generally not accepted).
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-issued Letter: Official correspondence from a government agency or local authority.

The document must be dated within the last 90 days. We cannot accept documents where the address is a P.O. Box. The name and address on the document must match the details registered on your SlotRoyals Casino account.

To ensure the security of your transactions and prevent fraud, we may ask for verification of the payment methods you use to deposit or withdraw funds. The specific requirements depend on the payment method:

• Credit/Debit Cards: We may request a copy of the front and back of the card. For security purposes, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. The first six and last four digits of the card number, your name, and the expiry date must remain visible.
• E-Wallets (e.g., Skrill, Neteller): We may require a screenshot of your e-wallet account page, clearly showing your name, email address, and account ID.
• Bank Transfers: A copy of a bank statement or a screenshot of your online banking portal showing your name, account number, and the bank's logo may be requested.

The name on the payment method must match the name registered on your SlotRoyals Casino account.

In certain circumstances, particularly for significant deposits or withdrawals, or if unusual transaction patterns are observed, SlotRoyals Casino is legally obligated to conduct Enhanced Due Diligence (EDD). This may include requesting proof of your source of funds (SOF) or source of wealth (SOW). This is a regulatory requirement designed to combat money laundering and terrorist financing.

Examples of documents that may be requested include:

• Bank statements showing the origin of funds.
• Payslips or employment contracts.
• Proof of inheritance or gift.
• Sale of property documentation.
• Business ownership documentation.

Any information provided will be treated with the strictest confidentiality and used solely for compliance purposes.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, the initial review takes between 24 to 72 hours, though this can vary depending on the volume of requests and the clarity of the documents provided.

You will be notified via email or through your SlotRoyals Casino account messaging system regarding the status of your verification. If additional information or clearer documents are needed, we will inform you promptly. To avoid delays, please ensure all submitted documents are clear, valid, and meet the specified requirements.

SlotRoyals Casino is committed to protecting your personal data. All documents and information you provide for verification are handled with the utmost care and in strict compliance with data protection laws, including the General Data Protection Regulation (GDPR). Your documents are stored securely on encrypted servers and are only accessible to authorised personnel for verification and compliance purposes. We do not share your personal information with third parties for marketing purposes.

As a licensed online casino, SlotRoyals Casino operates under strict Anti-Money Laundering (AML) regulations. Our KYC and verification procedures are fundamental to our AML framework. By verifying customer identities and monitoring transactions, we actively work to prevent our platform from being used for illegal activities. This commitment helps us maintain a secure and compliant gaming environment for everyone.

Underage gambling is strictly prohibited. A core component of our verification process is age verification. We must confirm that all our players are at least 18 years old, or the legal age for gambling in their jurisdiction, whichever is higher. This protects minors from the risks associated with gambling and ensures we comply with our licensing obligations. Any account found to belong to an underage individual will be immediately closed, and any winnings forfeited.

While we strive for quick verification, delays can occur if documents are unclear, incomplete, or if further information is required. If your verification is delayed, we will contact you to explain the reason and request any necessary additional details. If verification is ultimately unsuccessful, for example, if we cannot confirm your identity or if you fail to provide requested documents, your account may be subject to restrictions, including the inability to deposit, withdraw, or play. In some cases, your account may be suspended or closed in accordance with our Terms and Conditions and regulatory obligations.

If you have any questions about the KYC process, require assistance with uploading documents, or need clarification on any aspect of verification, our customer support team is here to help. You can reach us via:

• Live Chat: Available directly on the SlotRoyals Casino website for immediate assistance.
• Email: Send your queries to our support address, and we will respond as soon as possible.

We are committed to making the verification process as straightforward as possible for our players.